Focused on understanding and solutions instead of assigning fault.
Reach for it when describing inquiry that seeks causes and remedies without assigning personal fault
A nonblaming review helped the team learn from the outage.
| everyday | |
|---|---|
| warm | |
| professional |
|
| formal |
everyday
Fits when feedback should improve the next attempt
Careful Constructive criticism may still identify fault.
warm
Fits when personal acceptance and listening matter
Careful Judgment and causal responsibility are different issues.
professional
no-blame
Fits when a formal learning process avoids punitive fault-finding
Careful No-blame can be misread as no accountability.
professional
solution-focused
Fits when attention should move toward workable remedies
Careful Solutions can be pursued while still blaming people.
professional
systems-focused
Fits when conditions and process design are being examined
Careful A systems view must not erase deliberate misconduct.
formal
Fits when a person is free from fault
Careful Blameless judges responsibility rather than the review's manner.
nonblaming review
A nonblaming review traced the outage to three weak safeguards.
nonblaming language
Nonblaming language helped witnesses describe the mistake candidly.
nonblaming approach
Their nonblaming approach paired accountability with process repair.
Keep in mind
Nonblaming should remove reflexive accusation, not accountability for reckless or intentional harm.
Definitions and examples are written for this site. How words are chosen Updated
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